Veery Pro — Refund Policy
Effective date: 2026-09-04 Version: 1.0
The rule
14 days, no questions asked. If you bought Veery Pro and it is not what you wanted, write to [email protected] within 14 days of the purchase and we refund you in full.
You do not have to justify it. You do not have to prove a defect. "I changed my mind" is a complete reason.
Why the trial exists
Veery gives every installation a 14-day trial with every Pro feature on, before you pay anything. It is there so you can find out whether Pro is worth it to you before the transaction, rather than through a refund afterwards. Use it.
How to ask
Email [email protected] from the address you bought with, or from your account email, and include your order reference. That is all we need.
- We answer within 2 business days.
- The refund goes back through Stripe to the same payment method.
- Your bank usually posts it within 10 business days after we send it; that part is not under our control.
What happens to your licence
When a refund is issued, the licence it paid for is deactivated: the account goes back to Free, and the licence key stops verifying in new installations. Any Pro feature you have not paid for stops working. Your music, your library, your playlists and your settings are untouched.
Using a refunded licence key, or trying to keep Pro after a refund, is a breach of the EULA.
After the 14 days
We are not obliged to refund a purchase older than 14 days, but we would rather have a happy ex-customer than an angry one — if something went genuinely wrong, write anyway and we will look at it.
Veery Sync is different
Everything above is about Veery Pro, which is a one-time purchase. Veery Sync is a monthly subscription, and it works the way subscriptions do:
- Cancel any time from your account. Cancelling stops the next charge; you keep Sync until the end of the month you already paid for.
- A month already started is not refunded just because you cancelled part way through it, unless your local consumer law says otherwise.
- If you were charged after cancelling, or charged for a service that was down, write to [email protected] and we will put it right.
- Cancelling never deletes your files. You can still download everything in your locker; you just cannot upload anything new.
Your legal rights come first
Nothing in this policy takes away a right you have by law.
- European Union / EEA / United Kingdom. As a consumer buying digital content online you have a statutory 14-day right of withdrawal. When you buy Veery Pro you are asked to consent to immediate delivery and to acknowledge that this ends the withdrawal right once delivery has begun — which is a right you can waive under Directive 2011/83/EU. Our own 14-day policy above is given voluntarily and applies whether or not you waived that right, so you are never worse off.
- Argentina. Ley 24.240 de Defensa del Consumidor applies, including the 10-day derecho de arrepentimiento for distance purchases (art. 34).
- Anywhere else. Whatever your local consumer law gives you, you keep.
Chargebacks
If you open a chargeback with your bank instead of writing to us, we will usually just accept it — but the licence is deactivated the same way, and we may decline to sell to that account again. It is faster and friendlier for both of us if you email first.
Contact
Northlane Studio (TODO: razon social exacta) — [email protected]